SMALL PACKAGE SHIPMENTS
Expect small packages between 1 and 10 business days, not including the 1 to 3 business days of processing time. For inquiries on expediting your order, please contact customer Service.
Orders for large or heavy items ship via a trucking carrier. We offer free shipping on all retail orders. Freight delivery is typically 2 to 7 business days, allow extra time for remote locations.
The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering. Expedited shipping is not available for oversized items.
Once your product leaves our warehouse, we will send you and email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.
Please inspect your package upon delivery. If there is obvious damage, please let the freight carrier know that would like to refuse the package and note the damages on the delivery receipt. Contact us within 72 hours to report the damage, by either e-mail or phone.
We are able to ship internationally to Canada. Shipping costs will be automatically added to your order when you are checking out. Customer is responsible for applicable duties and taxes..We can recommend a broker to expedite this process. Please give us a call and we will gladly walk you through the process.
Service Representatives are available Monday through Friday, 9AM to 5PM Pacific Standard Time. Please reach us by phone at 888.610.6612 or e-mail us at support @arielbath.com