Shipping Information

No matter the size, your ARIEL product ships free.
Customers should always refer to the available delivery options during the checkout process

1. Small Package Shipments

Expect small packages between 1 and 10 business days, not including the 1 to 3 business days of processing time. For inquiries on expediting your order, please contact customer Service.

2. Oversized Shipments

Orders for large or heavy items ship via a trucking carrier. We offer free shipping on all retail orders. Freight delivery is typically 2 to 7 business days, allow extra time for remote locations. The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering. Expedited shipping is not available for oversized items.

In rare occasions, our freight companies are unable to reach certain zip codes, which may necessitate order cancellations but we do have larger venders who can assist with you order process

3. Product Pick-up

To use Pick-up, add products to your shopping list and then select “Warehouse Pick up" at checkout. You will save $150.00 on orders over $900.00 with this shipping method. Please consider the size of your vehicle before choosing this option, as your order may be larger and heavier than expected due to packaging.

4. Order Tracking

Once your product leaves our warehouse, we will send you and email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.

5. Package Inspection

Please inspect your package upon delivery. If there is obvious damage, please let the freight carrier know that would like to refuse the package and note the damages on the delivery receipt. Contact us within 72 hours to report the damage, by either e-mail or phone.
FREE SHIPPING
We deliver to anywhere in the continental United States.
FREE RETURNS
Within 90 days for a product return
Within 90 days for a product return
Within 90 days for a product return
SATISFACTION GUARANTEE
If you are not absolutely satisfied, please reach out to us.
© 2023 ARIEL. All Rights Reserved.

Currently, we do not ship bathtub products to California.