SMALL PACKAGE SHIPMENTS
Expect small packages between 1 and 10 business days, not including the 1 to 3 business days of processing time. For inquiries on expediting your order, please contact customer Service.
OVERSIZED SHIPMENTS
Orders for large or heavy items ship via a trucking carrier. We offer free shipping on all retail orders. Freight delivery is typically 2 to 7 business days, allow extra time for remote locations.
The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering. Expedited shipping is not available for oversized items.
ORDER TRACKING
Once your product leaves our warehouse, we will send you and email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.
PACKAGE INSPECTION
Please inspect your package upon delivery. If there is obvious damage, please let the freight carrier know that would like to refuse the package and note the damages on the delivery receipt. Contact us within 72 hours to report the damage, by either e-mail or phone.
CUSTOMER SERVICE
Service Representatives are available Monday through Friday, 9AM to 5PM Pacific Standard Time. Please reach us by phone at 888.610.6612 or e-mail us at support @arielbath.com
WHY BUY FROM ARIEL?
Simply, we only offer products we would put in our own homes.
FREE SHIPPING
Free shipping is complimentary for every product. We deliver to anywhere in the continental United States. Learn more here.
SATISFACTION GUARANTEE
We guarantee you will love your new product. If you are not absolutely satisfied, please reach out to us.