FAQ List

  • General Question
  • Orders
  • Policies/Warranty
  • Product Care
  • Steam Showers
  • Walk In Tubs
  • Bathroom Vanities
  • Whirlpool Bathtubs
  • Freestanding Bathtubs
  • Toilets
Please email sales@arielbath.comfor quotes on international orders and shipping.
To ensure your freight item is delivered. Please provide a valid phone number to ensure the freight company may contact you to schedule your delivery. The freight company will not deliver your item(s) until they make contact with you. It is best practice to provide multiple contact phone numbers.
Orders for stocked items can be canceled up to 48 hours after your order has been placed or as long as the item has not been crated and/or shipped.

It is recommended to wipe out the bathtub after each use to help prevent a buildup of soap or bath products.  To care for your acrylic bathtub clean it regularly with a mild cleanser and a soft sponge or brush. 

Avoid any harsh cleaners or chemicals on the acrylic finish and if exposed, rinse away immediately.  Do not use any cleaner that is not safe for acrylic or plastic as stated on the container.

To maintain the shine on the acrylic, wax and polish the surface with car paint wax. This can buff out any minor scratches and restore a dull surface. Do not wax the areas where you would walk or stand as it will be slippery and can cause falls.

Yes this is a steam shower unit. You can select just a shower function, steam function, or a steam and shower function if you’d like.
No the holes are not pre-drilled. Your contractor will be able to do this for you. It is a simple procedure.
Yes the seams do show slightly.
You do not have to use the flex drain assembly. You have the option to hard pipe at your discretion. Please note that if you choose to do a hard piping then you will need to create an access panel in the back for access.
Unfortunately the pop up drain and overflow only come in chrome at this time.
12” inch rough-in.
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Currently, we do not ship bathtub products to California.