Returns & Cancellations
We accept returns that are brand new and uninstalled minus all shipping costs. The grace period to return a product is 30 calendar days from when the product leaves our warehouse. The product must be in its original condition including packaging materials, crates, boxes and all pamphlets. After the return process is initiated, we must receive the product back in our warehouse within 30 days of it leaving our warehouse.
Customer is responsible for all shipping costs; those charges will be deducted from your refund. Damaged packages shipped back to us can incur a restocking fee up to 25%. To prevent this fee, return the product in the same condition including shrink wrap and foam. We will provide a refund minus the shipping costs and any restocking fees in the same manner the order was placed; if you purchased with a credit card, you will be refunded on the same card.
To start a return, please contact us at (800) 827-5950 or email us as firstname.lastname@example.org